Shipping policy
Shipping Policy
Last Updated: 9 July 2026
Thank you for shopping with TellAShop. We aim to process and deliver your order as quickly and efficiently as possible. Please read our shipping policy below.
Order Processing
-
Orders are typically processed within 1–3 business days after payment has been successfully received.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
During busy periods, promotions, or holidays, processing times may be slightly longer.
Delivery Times
Estimated delivery times begin after your order has been dispatched.
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–7 business days |
| Europe | 5–10 business days |
| International | 7–21 business days |
Please note that these are estimated delivery times and are not guaranteed.
Multiple Shipments
As we work with multiple suppliers and fulfilment partners, your order may be shipped in separate packages. If this happens:
-
You will not be charged additional shipping unless clearly stated at checkout.
-
Items may arrive on different days.
-
Tracking information will be provided where available.
Shipping Costs
Shipping charges are calculated at checkout based on factors such as:
-
Delivery location
-
Package size and weight
-
Shipping method selected
-
Supplier or warehouse location
Any applicable shipping costs will be clearly displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be sent to your email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we work hard to ensure prompt delivery, delays can occasionally occur due to circumstances beyond our control, including:
-
Severe weather
-
Customs processing
-
Courier delays
-
Public holidays
-
High seasonal demand
-
Industrial action
We appreciate your patience should any unexpected delays arise.
Incorrect Shipping Information
Please ensure your delivery address is accurate before placing your order.
We cannot be responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Lost or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.
Damaged Deliveries
If your order arrives damaged:
-
Take photographs of the package and damaged item(s).
-
Contact us within 48 hours of delivery.
-
Include your order number and photos to help us resolve the issue promptly.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other local charges imposed by your country's authorities.
These charges are the responsibility of the customer unless otherwise stated.
Digital Products
Digital products are delivered electronically and are not subject to shipping charges.
Delivery instructions will be provided immediately after purchase or via email, depending on the product.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.
We are committed to providing the best possible shopping experience and will be happy to assist you.